Roger Chamberlain: In the Business of Printing

Chamberlain began by identifying and training the right people for the right positions, in both leadership and production roles. By doing so, he made operations more customer- and profit-focused, and was able to eliminate substantial outsourcing expenses.

From a technology standpoint, he moved the in-plant from labor-intensive offset printing processes to automated procedures and digital printing. Additionally, he merged printing with transactional printing, forming one centralized print center.