Rocky Mountain Printer

"I think my greatest challenge as an in-plant manager is to assure we maintain a clear focus on continuous improvement," continues Morin. "Constantly surveying customer satisfaction, allowing customer requirements to drive new products and services, and staying abreast of new and upcoming technologies will assure this department's financial independence, allowing for future investments. We must always be able to answer the question: 'How do you know you are doing a good job?' "