Ricoh Completes Ikon Buy, Canon Cuts Ties

Last Friday, Ricoh completed its acquisition of equipment distributor Ikon Office Solutions. Today, IPG learned that Canon has severed its retail dealer agreements with Ikon. Ikon will no longer be an authorized Canon dealer or service provider.

Though several in-plants’ Ikon dealers have reassured them they will see no cutbacks in service of Canon equipment purchased through Ikon, Ikon’s access to Canon’s higher levels of tech support may eventually be impacted. There may also be delays in getting Canon parts and supplies.

Affected in-plants should immediately start documenting all conversations with Ikon and Canon in the event that service and parts availability erodes in the future.

In addition to dealing in Canon and Ricoh equipment, Ikon has also been a major reseller of Konica Minolta products.