Retreat Moves This Shop Ahead

Here's how it works: Twenty-five percent of the revenue coming into the southern California shop is a result of unsolicited insourcing.

"We don't drum up that business. They come to us," explains Finner.

The money is deposited in what he calls a "departmental trust," and the staff decides where it ought to go. To make those decisions, the employees use some of the cash to fund a semi-annual retreat.