Refocus On Your Customers

Every in-plant manager knows how important customer service is to his or her survival. We've all heard presentations on this topic for years. I'm not trying to teach new things in this article; I simply want to remind each of you where your emphasis must be.

Your very survival depends upon your customers and how they rate you in relation to your competition. Don't let other parts of your job interfere with this first priority. Refocus your attention on your customers and many of your other management challenges may be easier to solve.