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When you are trying to fill a vacancy for one of these positions insist on previous face-to-face customer service experience. Don't hire anyone without it. Your department's image to your entire customer base is largely influenced by the staff who occupy these positions.
Score Points With Free Gifts
Keep your department fresh in the minds of your customers by passing out memo pads or bookmarks with your in-plant's logo and phone number on them. Customers love free things. Twice a year we print and distribute calendars to every department.
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