From the Editor: Reflecting on 2013

At the conferences I attended this year, the dark shadow of outsourcing seemed to infiltrate the agendas, inspiring sessions devoted to collecting data to prove your in-plant's value, helping your organization fulfill its goals and interweaving your in-plant with your institution's business. But conference sessions also focused on in-plant success stories: managers who turned their shops around, improved customer service, expanded into new services and increased revenue.