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While building relationships, the in-plant manager learns the tasks, budget constraints and overall frustrations with which information workers contend when deciding whether to print in-house or to outsource.
Partnerships foster trust for in-plant and information managers and lead to greater understanding of the printing budgets within which both must work. By mastering a department's workflow, printing needs and budget considerations—and matching or exceeding outsourcers' capabilities—in-plants can regain jobs that were outsourced and earn the right-of-first-refusal for short- and long-run jobs.
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- Companies:
- Xerox Corp.
- People:
- Steve Jarvis
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