Managing by the Numbers
A participant from a university in-plant approached me during a break at a workshop my wife and I led recently and said, "My VP asked me just the other day why he should invest in my shop instead of new equipment in a science lab." That question illustrates the type of pressure that is building and frames the discussion you need to be prepared for. Management doesn't know what we do or why what we do is important.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
