Managing by the Numbers
And to top it off, the commercial print industry, which was never able to compete on price, has seen print sales drop dramatically over the past few years. Hundreds of printing companies have closed, and those remaining are scrambling for new sources of revenue. And where do commercial printers go when they need to expand market share or increase sales? That's right, they look at all of those pesky in-plants.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
