Managing by the Numbers
The problem is, we still don't do it. Not knowing what we print, and for whom, is a big problem that will only increase in importance as we move forward.
Perfect Storm Brewing
The in-plant industry may be headed toward a perfect storm. Funding for our parent organizations, be they private or public, has suffered for the past few years. A sluggish economy has caused businesses to re-think sourcing strategies. State and local government, as well as public higher education, have run out of stimulus money and are frantically looking for areas to cut.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
