Managing by the Numbers
Management guru Peter Drucker famously advised managers to use performance metrics in their work. "If you can't measure it, you can't manage it," he said, and he was right. His advice has been discussed and kicked around for years, but it's just as relevant today as it was 40 or 50 years ago when Drucker first made the observation.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
