Managing by the Numbers
At the end of the site visit I like to meet with the in-plant manager and his/her boss to go over my observations and discuss next steps. On one memorable occasion, the manager asked for my general observations and I responded by saying, "You don't know what you're doing!" The manager was visibly shaken, and rightfully so, because he thought I was talking about his, and his shop's, abilities.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
