Managing by the Numbers
It doesn't matter whether you use a sophisticated print management information system (MIS), write your own application using a spreadsheet or database manager, or tabulate your numbers with pencil and paper. In-plant managers will increasingly be evaluated, in part, on how proactive they are in reporting what they do and why it's important.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
