Managing by the Numbers
Here's the bottom line: If we want to be seen as effective, competent managers, if we want to be recognized as playing a critical role in our organization's success, and if we want to minimize or at least reduce the risk of closure in the next several years, we need to act like managers. That includes identifying and using a few key measures to illustrate your performance and tell your story.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
