Managing by the Numbers
Explain Your Contribution
To address this trend, in-plants need to do a couple of things. First, the in-plant manager must be prepared to explain how the in-plant contributes to the strategic imperatives of the organization. What specifically does your shop do to further the goals and contribute to long-range success? Who do you print for? What kinds of things do you print? What are they used for? How do your prices compare to those available from commercial sources?
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
