Managing by the Numbers
Why do organizations outsource printing and close the in-plant? Most of the reasons I've seen hinge on a perception that the in-plant is not competitive, or that it provides poor service, or that a vendor convinced management that the in-plant was inefficient, or that the organization needs the in-plant's space for some other purpose.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
