Putting Experience To Work

In 1970, publishing giant McGraw-Hill acquired his company, appointing him divisional manager and director of manufacturing of the in-house graphic arts operation. It was here Orehowsky learned an important lesson about in-plants.

"It's difficult to have a customer that has no choice but to deal with you," he says. His customers were used to working with outside vendors, but now they were being told to send work to the in-plant. He realized that just being part of the "family" didn't mean the in-plant was accepted.