Publishing Services at the City of Los Angeles recently celebrated its 100th Anniversary with an open house for customers.

By Joe Ranoia

Leighton saw the growing need for excellent client communication, so he brought in three customer service specialists to do just that.

“And that’s a low number really,” he says. The open house focused heavily on the strength of the in-plant’s new customer service mentality.

Plant Manager Stephan Nalbantian agrees that it is very important for the clients to know their customer service needs will be met. Nalbantian, who had arrived at 4:00 a.m. to prepare for the event, spent most of the open house leading about 15 tours of the facility. Although he enjoyed showing off the 50,000-square-foot in-plant, he reports that the primary reason for the event is so the customers can get to know the team.