Publishing Services at the City of Los Angeles recently celebrated its 100th Anniversary with an open house for customers.

By Joe Ranoia

“I wanted to come out and see what was being offered and just to show my support because the folks here have done just an outstanding job,” Gillman says.

When asked what was most impressive, Gillman’s answer was simple: “I think quality and the attention to detail…the customer service. I’m made to feel like I’m a huge account, but in fact I’m not…Michael [Leighton] remembered my name and made me feel like an important client, and that goes a long way.”