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As a result, the Smokey Bones franchise gave the in-plant its MVP award.
Lombardy and his staff also hold open houses and even surprise other departments with breakfast.
"Self-promotion is the key to success," he says. "If you stay within the four walls of your shop, you're doomed."
A Challenge
The in-plant was put to the test when management asked Lombardy to justify its existence. His team developed a 150-page report listing all the benefits the in-plant provides. Management was sold, and the in-plant stayed.
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