Promoting Your In-plant

When the in-plant receives compliments, don't keep them to yourself. Broadcast them.

"We have a 'kudos board' where we post appreciative customer feedback," says Wes Friesen, manager of Billing and Remittance Services at Portland General Electric, in Portland, Ore. "Plus, we have a picture at the front of all of the employees in the shop so that people can put a name to a face. That has been pretty effective as well."