Progressive In-plant in a Progressive Company

The in-plant got into the CD-ROM business back in March.

"We knew the same [customers] that were making the printed manual were now making CD-ROMs. Initially our customers were going out on their own and getting their CD-ROM manuals produced by the same supplier" that made the company's software CDs, Hulett explains. "There were a lot of problems getting the manuals done on time."