Productivity, Speed Still Dominate

However, Smith doesn't rule out digital copiers altogether.

Through testing, Buyers Laboratory has found that the Xerox DocuTech is the best choice if an in-plant decides to go digital. The speed and efficiency make it a wise choice for smaller print shops.

"People feel that reliability is low when it comes to current copier technology," Smith notes. Buyers Laboratory feels that reliability is good as long as copiers are used properly, with the correct paper, proper training, a stable copier environment and proper contract protections. Copiers are better today than 10 or 15 years ago, Smith says, as long as they're used correctly.