Prize-winning Performance

Managing such a huge operation is no easy task, Budworth reveals.

"One of the difficulties is trying to get a good handle on workload," he says. With so many jobs streaming in, staff must be shifted around to make sure all the work gets done.

Staying competitive is also a challenge. Budworth does job-by-job comparisons with outside printers and also does benchmark studies to make sure the in-plant's rates are competitive. Certain jobs like business cards and laminating are now outsourced because this was determined to be more cost-effective. An outsourcing study of the Publications Printing segment is currently being conducted to see if its work can be done more effectively outside.