Printing Secrets At The CIA

Functioning as a working capital fund since October 1999, Imaging & Publishing Support charges back for its services and must recover all costs, including salaries. With sales last year of $17.5 million, it has been fairly successful, but future business is never a sure thing. After all, CIA customers are allowed to send unclassified printing and photography jobs to any commercial vendor they choose. So IPS has to keep its prices competitive, its service level high and must continually market itself.