Preparing For Change

"We've about maxed out the gains in our printing operation," says Walker of the shift from camera ready art to the digital original. "Ten years ago, it was tough to get an electronic original because customers didn't think that way. Today, 95 percent of our originals come to us digitally."

That change has dropped the in-plant's cost per unit to almost half of what it was five years ago, which translates into huge savings on the half-billion pages of maintenance and flight operation manuals the shop prints each year.