Practicing What They Preach

Other in-plants do the same thing. The Publishing Services Group for Xerox, located in Webster, N.Y., provides its parent company with timely reports concerning the equipment used in its in-plant facility.

"We use the equipment for an early internal customer acceptance test," explains Brain Shultz, manager of printing services. "Then we provide feedback on a weekly or monthly basis to the program design teams based on the quality test results that are created to test specific parameters.