Plenty of In-plant Events at PRINT 13

And for those "micro-managers" in the room, Sarantakos had an inspiring message: "People hate you," he revealed, to much amusement. So stop doing it, he said, and let people do their jobs without interference.

Another speaker, Mike Lincoln, who manages the state of Colorado's Integrated Document Services (IDS) operation, relayed how merging print and mail a few years ago brought a 30 percent efficiency increase. He said he insists on top quality from his in-plant, which he admits has not traditionally been a focus in government.