Philadelphia Welcomes ACUP

• Steven Goodman, director of Campus Services at the University of Illinois at Springfield, talked about his "one stop shop" operation, which offers everything from design to mailing. Having a one-stop shop allows the in-plant to schedule work to meet deadlines, he said. While customers love submitting all work to a single location, sometimes they neglect to include the mailing database, incurring delays. "Printing is rushed and then sits in the mail area waiting for the database," he said.