Overcoming Fear Of The Network

"When we have a customer that we do work for on a regular basis, we tell them that we'll make a [network] directory specifically for them," he says. A "PC consultant" handles the software installation, Tonoff adds.

"So we literally go to them and set up their PC to access the folder," he explains.

Tonoff says the system is especially helpful for customers who submit large desktop publishing files. But for the folks who are just printing regular office documents, Tonoff encourages them to just send the documents as e-mail attachments.