Overcoming Fear Of The Network

In-plant managers share how they've convinced customers to leave hard copy behind.

By Mike Llewellyn

It's a shame some customers have to make it so difficult for a manager who's trying to make their lives easier.

For example: you know that sending a job electronically to the in-plant over the network is far easier—and faster—for customers. But still some of them insist on bringing you hard copy or dropping off disks.