Outsourcing OUT--In-plant Back In

The outside firm took over the in-plant's equipment and hired some of its employees. Despite this, however, the FM soon began to limit the type of work it would produce. Eventually, says McFarland, the workload had dwindled to the point where only business cards, scratch pads and a few forms were being produced. On top of that, the FM became very strict about how quickly it would turn jobs around. Its costs went up, she says, and its volume dropped.