Outsourcing OUT--In-plant Back In

The Push To Outsource

Back in the early '90s, after outsourcing some other departments, upper management at Blue Cross Blue Shield turned its eye on the in-plant, according to Nina Stephens, an IT contract specialist who previously supervised printing, purchasing and receiving. When a well-known facilities management (FM) firm offered to take over both printing and mailing, management gave the O.K., hoping for cost savings. What they got instead were headaches, Stephens says.