Outsourcing OUT--In-plant Back In

A Blue Cross Blue Shield employee for 15-1⁄2 years, McFarland was placed in charge of the in-plant in 1993, when it was restarted. She made it her mission to rebuild it into a modern, efficient, productive operation with quality output and low prices. McFarland has succeeded magnificently, providing a laudable example of the advantages of an in-plant over a facilities management-run print shop.