Outsourcing OUT--In-plant Back In

Two years later, with print quality plunging, costs soaring and service withering, the company made a bold but ultimately wise move. It kicked the outsourcing firm out of its print shop and restarted its own company-run in-plant. The results have been remarkable.

"Our volume just about tripled and our costs came down [to] about a third of what they were charging," reports Sandy McFarland, creative services manager.