Outsourcing OUT--In-plant Back In

"We can respond a lot quicker," she points out. "It's easy for us to juggle quantities, both at vendors and at our in-plant."

After its ill-fated experiment with facilities management, Blue Cross Blue Shield could have easily done away with all in-house printing and sent its jobs out to commercial printers. Instead, the company recognized the value of having a well-run in-plant to quickly serve its printing needs. And now customers and upper management alike are enjoying the benefits.