Outsourcing OUT--In-plant Back In

To halt the wasteful practice of having customers send their own jobs out to printers, print purchasing was brought under McFarland's control.

"The customer just drops their job off, and it's up to us to decide where it's done, how it's done and to get the best value for them," she says. To do this, she met with several commercial printers and selected a few with the right capabilities to provide the quick turnaround the company needed. It's in the area of speed, McFarland remarks, that the in-plant is miles ahead of the previous FM operation.