After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

Everything worked out well in the beginning, and university departments were happy. But before long, Total Graphics started running into trouble.

"They had problems paying their bills," recalls Peters. "So it got real sticky for them to get paper delivered on time. And of course, when you can't get the supplies delivered, you can't get the jobs you've promised delivered on time either. The delay in turnaround time discouraged a lot of people."