After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

To keep its new partner close to the action, the university had Total Graphics operate out of the old in-plant's space. Some in-plant employees chose to hire on with Total Graphics; others left or were transferred. In addition to bringing in equipment of its own, Total Graphics used and maintained some of the in-plant's original gear.