After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

"We started last year $150,000 in the hole and by the end of the fiscal year we were up by $20,000," says Peters. "This year we've been operating in the black the whole time, and the more money we make, the more chance we have of keeping the print shop. They can see that the money's here now, that we're capable of getting the business back. All of that contributes to keeping it in house."