After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

Hindle says his involvement with the Association of College and University Printers (ACUP) helped him a lot in making equipment decisions and in creating an expansion plan.

Assuming Full Control

The facilities management firm no longer runs the one copy center, so now everything—the in-plant, the three copy centers, the 300 walk-up copiers for the 34,000 students—is once again under the command of Printing Services and its 10 employees. And the lingering cries within the university for outsourcing have finally been stilled.