After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

Most of the university's work was outsourced for the first year (ironically to the bid-winning quick copy shop) as the in-plant slowly rebuilt itself.

"It took us over a year to get customers to start coming back to the print shop here because they were still skittish that we weren't going to be able to turn jobs around," says Peters.