After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

Still, the director of Printing Services continued the bid request process. From the four bids submitted, the university chose to go with a local quick copy franchise. The FM protested the decision, but since the university wasn't obligated to address its protest in detail, its attorney threw out their complaint. What's more, she dismissed all other bids at the same time.