After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

Hanging On By A Thread

Despite the problems and the increasing flow of work to outside vendors, the FM still managed to secure the optional years in the contract.

"They were threatened with non-renewal, so they took a survey on campus and wound up getting just enough support that they were able to survive," says Hindle. The FM tallied up a 60 percent approval rate—just ahead of the 50 percent figure that the university required.