After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

Dissatisfied departments were free to take their business off campus, which they started doing in greater numbers as the months wore on.

The owners of Total Graphics decided the only way out of their financial bind was to sell the company. In late 1995, with six months to go on the contract, they found a buyer in a well-known facilities management firm. But, says Peters, "things only got worse after that."