Open House Policy

Also new to Printing Services are an envelope press and an ink-jet addressing machine. This has brought some outsourced work back in-house.

The in-plant's recent growth, Craig says, can be credited to a large-scale marketing plan.

"We have a marketing plan that keeps us in touch with customers, looks at outsourcing, and looks at what we can do in-house," says Craig. "We have to be cost competitive. There is no mandate for our services. I would like to add more staff but we restrain ourselves," Craig notes.