On Demand Offers Drupa Preview

At Mellon, Renn focuses on customer success, not just satisfaction. This has improved customer loyalty, which had lead to increased revenue. Instead of just asking for customer feedback on the in-plant's performance, he asks what else the in-plant can do for customers. Renn also strives to motivate his staff by listening to their ideas, educating and cross-training them and sharing credit with them whenever the in-plant is praised.