On Demand--Build A Digital Dynasty

DelPrincipe revealed that his shop decided to go electronic back in 1987, and has since formed a strong alliance with its Information Technology department. He admitted that at first he was hampered by slow computers and jammed networks, but he urged managers to "take risks to reap the benefits."

Carol Holland, copy center manager at Brigham Young University, explained how the 1996 merging of the printing and MIS departments brought extensive cost savings to the university, enhanced copy quality and broadened employee expertise. Holland said attitude is often the key to a successful merger; if managers are enthusiastic, it will rub off on all involved.