On Demand--Build A Digital Dynasty

• Get support from vendors, your IT department and your organization.

• Educate your users.

• Expand in ripples, not splashes.

• Use the Internet and your Web site.

• Expand by offering new services that come with new technology.

• Keep your knowledge base current.

McDowell, a former in-plant manager who now helps in-plants move into the digital arena, also gave tips on how to keep an in-plant up and running using what he called his "In-Plant Survival Guide."